Biomatic — Support
Last updated 28 September 2026
Biomatic is developed and supported by Actogram Ltd.
- E-mail: services@actogram.ai
- Phone: +44 7473 968854
- Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
- Company: Actogram Ltd, registered in England and Wales, No. 14594952; registered with the UK Information Commissioner's Office, registration number ZC252163
We aim to reply within a few business days.
Frequently asked questions
What does Biomatic measure? When you move — hour by hour — not how much. From your step history and, if you allow them, your sleep stages, heart rate, resting heart rate and workouts, we calculate your chronotype, rhythmotype, the hour-by-hour shape of your day, points and tokens. Biomatic is a measurement tool, not a medical device; its metrics are not medical advice.
Where does my data go? To our server in Frankfurt, Germany (EU), hosted by DigitalOcean. Details are in the Privacy Policy.
How do I change what Biomatic reads from Apple Health? In the app: Settings → Data Sources. In iOS: Settings → Privacy & Security → Health → Biomatic. Motion sensors: Settings → Privacy & Security → Motion & Fitness. The app needs step data; sleep, heart rate and workouts are optional.
How do I stop sending data to the server? In the app: Settings → Manage Consent → App Features → OFF. Sending stops and your health data is deleted from the server within 30 days. Your account stays. To stop only sleep, heart rate and workouts, switch off Additional Data.
How do I delete my account and data? In the app: Settings → Data & Privacy → Delete my account. Everything is erased within 30 days, backups included. You can also e-mail us from the address on your account.
How do I get a copy of my data? E-mail services@actogram.ai with "Data request" in the subject line. We store no e-mail address for your account, so we will ask you for a few details that only you can see in the app to be sure it is yours, and then send a JSON export within one month.
Does Biomatic track my location? No. The app does not ask for location access. The only location data we receive is the route inside a workout, if your device recorded one and you allow us to read workouts from Apple Health.
I can't find Biomatic in my App Store. Availability depends on the App Store territory of your Apple account. If you cannot find the app, write to us and tell us your country.
I have a complaint about how my data is handled. E-mail services@actogram.ai with "Complaint" in the subject line. We acknowledge within 30 days and respond without undue delay. You can also complain to the UK Information Commissioner's Office (ico.org.uk) or your local data protection authority.